Frequently Asked Questions (FAQ)

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• ❓ What is MirrorCare AI?

• MirrorCare AI is a chatbot that provides mental health support through real-time, trauma-informed responses. It’s designed using lived experience, with an emphasis on empathy, relatability, and care.

• ❓ Is this therapy?

• No. MirrorCare AI is not a licensed therapist, but a supportive bridge for those who may feel blocked from traditional care. It’s best used alongside (or in preparation for) other support systems.

• ❓ Is my data private?

• Yes. MirrorCare AI does not store or track your identity. Each chat is temporary, anonymous, and secure.

• ❓ Can I use this if I have anxiety or PTSD?

• Absolutely. The chatbot was created with this in mind — its language, pacing, and tone are intentionally soft, safe, and non-triggering.

• ❓ Who created this?

• MirrorCare  was co-developed by a human-AI collaboration based on deep therapeutic experience, lived recovery, and trauma-informed values.

• ❓ Can I talk to a real person?

• Yes. Check our online bookings page (coming soon), where you can book private 1-1 sessions for mental health support and advice with our trained staff. Support provided is structured through lived experience guidance, mirrored at your pace.

• ❓ Is it safe for young users?

• This service is intended for users 16 and older. For younger users, we recommend engaging a trusted adult or guardian when seeking support.

• ❓ How do I give feedback?

• We welcome your thoughts. Please email support@mirrorcareai.com